Fox Valley Dermatology Oshkosh, WI - 920.232.1130

Acne Treatment & Skin Disorder in Oshkosh, WI | Fox Valley Dermatology, SC

Please read through the four categories of frequently asked questions by clicking on the title. If you do not find an answer to your particular question, please feel free to contact us at (920) 232-1130.

General Information

Q: Do you accept my insurance?

A: Please see our list of accepted insurances. If you do not see your specific insurance on that list, please contact your insurance provider to see if Fox Valley Dermatology or Shaun P. McDonald, M.D., is "in-network." You can also contact our office for additional clarification if needed.

Appointment FAQ

Q: How long will my appointment take?

A: This will depend on your concerns when you come in as well as any needed tests or treatments.

Q: If I am running late for my scheduled appointment will I still be seen?

A: Our policy states "if you are going to be more than 15 minutes late for your appointment, it is likely you will be rescheduled." However, please call the office if you are going to be late and we can let you know if we can possibly accommodate you.

Billing FAQ

Q: Do you offer payment plans for account balances?

A: Payment plans are available for individuals who are unable to remit a payment in full. Payment plans must be established with our billing office. Please contact the billing office at (920) 426-2211 or (800) 772-7179 to discuss your options.

Q: Do I have to pay a co-pay at my follow-up appointments?

A: Copays are routinely collected at time of the visit.

Follow Up FAQ

Q: How long before my acne clears up?

A: That will depend upon the treatment you and your provider decide on as well as how your body responds to that treatment. It will also depend on how consistent you are in complying with the treatment plan. In most cases, noticeable results will not be seen for at least six weeks.

Q: If I need a prescription refill what do I do?

A: You can either contact your pharmacy and they can request a refill from us, or you can call our office. When calling our office, leave your name with spelling, daytime phone number to reach you, the patient's date of birth and name with spelling (if you are not the patient) and the medication being requested.