Question 1

Do you accept my insurance?

Accepted Answer

Please see our list of accepted insurances If you do not see your specific insurance on that list, please contact your insurance provider to see if Fox Valley Dermatology, S.C., or Shaun P. McDonald, MD, is in-network. You can also contact our office for additional clarification if needed.

Question 2

How long will my appointment take?

Accepted Answer

This will depend on your concerns when you come in as well as any necessary tests or treatments.

Question 3

If I am running late for my appointment, will I still be seen?

Accepted Answer

If you are going to be more than 15 minutes late for your appointment, you will likely be rescheduled. However, please call the office if you are going to be late, and we can let you know if we can accommodate you.

Question 4

Do you offer payment plans for account balances?

Accepted Answer

Payment plans are available for individuals who are unable to remit payment in full. Payment plans must be established with our billing office, Medical Resource Management, at 920-426-2211 or 800-772-7179. Please call them to discuss your options.

Question 5

Do I have to pay a co-pay at my follow-up appointments?

Accepted Answer

Copays are routinely collected at the time of the visit.

Question 6

What do I do if I need a prescription refill?

Accepted Answer

You can either contact your pharmacy and they can request a refill from us, or you can call our office. When calling our office, leave your name with spelling, daytime phone number to reach you, the patient’s date of birth and name with spelling (if you are not the patient), and the medication being requested.